We can provide customer visits to measure a wide variety of topics:
- customer service
- courtesy
- financial procedures
- discrimination
- safety
or any other topic a customer would experience.
What geographic area do you cover?
The Baltimore-Washington D.C. metropolitan area is home base, but we have shoppers across the USA.
How do you price?
Each project stands alone, but often a two step procedure is used. First is a fixed fee for determining the parameters. Second is a per test cost which includes reporting.
How long have you been in business?
Since January 2000
What credentials do you have in customer service?
Currently own an award winning transportation company with over 100 employees. Career experience in hospitality, wholesaling and technology. Advanced academic degrees. Currently sitting on a government transportation board and the board of a regional transportation association and a national transportation trade association."
How do I contact testshopper.com?
Telephone: 410-381-9292
Fax: 410-381-2861
Email: testshopper@yahoo.com
Can you provide services in other geographic areas?
Yes, we have shoppers across the country and overseas through affiliates.
What does " instant results through technology" mean?
You, the customer, determine how quickly you want reports. Our shoppers are all connected by internet and can respond with each shop. In some cases, on-site wireless reporting is available.
